Returns & Warranties

We stand behind our products and pride ourselves on personalised service and providing quality goods and services. Davey Marine/ Compleat Angler Pakenham & Ski Wake World will offer returns and refunds on a case-by-case basis following the guidelines below. To begin your return or warranty procedure please email us at [email protected] to discuss the best options in resolving your claim in a timely manner.

NOTE: For the fastest resolution, bring the goods in-store if at all possible and the sales team will be able to assist you in the best way possible.

Returns Policy:

If you are eligible for a refund or warranty as outlined below and have the need to send your items back to our head office location you must take the following care steps.

  • Always contact us first at [email protected] or call 1300 262 883 and explain the reason for your return.
  • You must wait for approval and confirmation on the steps to proceed.
  • When sending your item back you must ensure it is packaged safely and securely. Items must be protected to stop further damage occurring through freight services.
  • Ensure your packaging does not damage the goods. Do NOT stick any labels directly on the product or product packaging.
  • You MUST also register your return with tracking. We are not liable for any packages that are lost during transit for return.

 

When you are NOT entitled to a refund:

  • In these cases you will not be entitled to a refund or replacement:
  • If you were aware the product was faulty when purchasing the goods in-store or online
  • You have damaged the goods when cutting open the packaging.
  • You have misused the products, resulting in damaged goods.
  • You have modified the product in a substantial way.
  • If your order was a tailored customer order of non-carried stock.
  • If you do not have proof of purchase.

 

Change of Mind

  • We accept change of mind returns as long as:
  • It is lodged within 14 days (14 days from delivery date if bought online)
  • It is in its original packaging, including instruction manuals and all accessories.
  • The box/packaging is unworn, unopened, unused and is undamaged in its original condition with all labels still attached.

NOTE: For all change of mind returns – online freight costs are non-refundable, and all return postage costs are the responsibility of the customer.

Faulty Products

If you receive a faulty product, we must follow individual supplier procedures in order to assess and provide a solution. Every supplier has their own warranty procedure that we must follow, and certain items will need to be sent to suppliers for assessment to determine and confirm the fault. We will not be able to act on your claim until advised by the supplier. If you have received a faulty product, please contact us on [email protected] to begin your warranties/ faulty claim process.

NOTE: If your product is a GARMIN branded product, you have the ability to go to any authorised Garmin dealer for the fastest resolution. To find your closest dealer head to the Garmin Dealer Page.

Wrongly Described or Sent Items.

In rare circumstances, product descriptions, images or features may be slightly inaccurate due to updated models/ supplier changes or updated information. If there is a problem with your order receiving something that does not look like what you have ordered, or the wrong item has been sent to you; please contact us on [email protected] with your order number, product in question and a photo of what you have received for assessment.

NOTE: If we have sent something that was wrongly described we will pay for freight back to us and a replacement will be sent back to you.

Damaged when arrived

If you believe your items have been damaged upon delivery, please contact us immediately on [email protected] to discuss the best remedy. Our sales team will require photo evidence of the damaged goods to be assessed. If it is found your goods have arrived damaged, you will be offered a refund, or another identical product will be sent to you. A return satchel will most likely be included in the new package send out for your damaged product to be returned to us.

Refunds

If your claim has resulted in a refund as per the above guidelines, we will refund the agreed amount back to your original payment method. Please allow 2-5 business days for your bank to process the refund into your account.

PLEASE NOTE: If an item has been returned due to change of mind and has been paid using the Zip Pay payment method. We will refund the original amount less the Zip Pay fee.